Treadly Reviews

I’m writing this not-so-great review for Treadly because it seems like they focus more on getting orders than actually delivering them. Like a lot of folks, I’ve been stuck waiting over 4 months after being told it’d take 6 to 8 weeks for delivery. I made my purchase at the end of July, and I’m still in the dark about when this treadmill will show up. We got an update in late September saying that supply chain problems were messing with delivery times. Then, at the end of October, we finally heard that the treadmills had come in and would be shipped out in the next couple of weeks. Well, here we are in early December, and I still haven’t seen any shipping confirmation. I reach out to their support team about once a week and just get a few different template replies. This company really needs to rethink how they do business and only take orders they can actually fulfill. It’s just plain wrong to take people’s money and leave them hanging for so long.

I ordered the Treadly 2 Pro on June 23, expecting it to arrive in 4-6 weeks. By June 28, I hadn’t heard anything except that my order was 'processed' and Affirm had started charging me. Then, I was informed it would actually take an extra 4-6 weeks (making it 6-8 total) from when I placed the order. After receiving no updates, I emailed again on August 5, the last day of the 8-week mark, asking for news. They told me it would be another 2 weeks at the most. So, on August 25, since I still hadn’t heard anything, I reached out again and was told it would take ANOTHER 4-5 weeks.

I want to point out that during all this time, their website continued to show 4-6 weeks for new orders.

At the end of September, I contacted them once more and was told it would ship by the end of October. When October ended without any delivery, I asked them to cancel my order. Not only have they failed to cancel it and refund me, but they are still charging me through Affirm on January 24 for an order I tried to CANCEL.